Warranty
All items come with a manufacturer warranty on any hardware and software defects. Each item will either be exchanged or a refund will be issued. The warranty does not cover damages caused through misuse such as exposure to water, dropping the device or buyer's remorse. Here are some helpful links that help you to claim your warranty and get your problem resolved.
HP Customer Support
HPE Customer Support
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that all returns are subject to a restocking fee of up to 25%.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@313technology.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at sales@313technology.com and we will begin processing the exchange.
Shipping
To return your product, you should mail your product to: 1700 KENNEDY POINT, SUITE 1008, OVIEDO FL 32765, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
